Joe Westbrook
14:28 19 May 20
Everyone was very professional practiced safe protocol, Optometrist excellent ! & all staff seemed to be pleasantly... friendly & knowledgeable,
great experience !!read more
Pamela Baker Key
18:59 02 May 20
Dr. Williford is the most patient and thorough eye doctor I have ever seen. She has always been caring and 100%... invested in not only my vision needs, but my overall well being. She takes the time to know each and every patient and makes you feel like she has all the time in the world for you. She goes above and beyond. Her staff is no less amazing than she is. I personally have had Donna help me numerous times over the years with my glasses and contacts. She stops me from getting hideous frames that aren’t for me! Haha. I can’t recommend Eye Care by Design enough. You won’t be disappointed with choosing them for your vision needs.read more
Mr. and Mrs. Marshall
15:27 11 Feb 20
Unfortunately, I am not happy with Eye Care by Design. I gave them 2 stars only because they did help in correcting the... issues I had with my contacts.
I went to get an exam in June of 2019. I was told that I qualified for contacts, but would not qualify for new frames until February 2020. The last time I received frames was February 2018, and knowing how insurance works, I was fine with waiting until February to get some new ones.
I went in yesterday to see how much my insurance would cover for my frames, only to find out that I'm not eligible for frames until July 2020. **Please note that their file with all of my information stated EXACTLY what they told me in June, which was that I was eligible in February 2020, but the computer said something different. They said that since I took the contacts, my insurance pushed everything else back to July. How so when you told me that I could get contacts then and my frames in February? Apparently, they told me the wrong information.
They acknowledged the mistake on their part, and told me they would work with me by giving me new frames for 50% off. That would mean I would have to come out of pocket?! Not to mention, their selection was slim and prices were high!
It seems to me that since THEY messed up, I should be fully compensated. Now I'm stuck with weakening frames for an additional 5 months.
I am very disappointed in this experience.read more
Eddie Bermingham
18:03 23 Nov 19
Recently moved into the area and needed a new pair of glasses. Visited several opticians for choice of frames and found... one I liked here. Ordered it fitted with progressive lens. Informed they where ready 10 days later and wore them for several days but had difficulty focusing. After several eye tests they found that the lenses where not correct. They sent them away to correct the lenses. Throughout the process I received excellent attention and care from all the staff involved. All were very professional, and very friendly (with a good sense of humor) throughout my visits. Highly recommend Eye Care by Design.read more
Melissa Briley
16:16 25 Oct 19
Just finished with my first eye appointment since Eye Care Design took over. I must say the experience from checking in... to getting fitted for frames was pleasant. Everyone working there had such great personalities. Definitely made the visit enjoyable. Special thanks to Chris for helping me pick out frames!read more